Terms and Conditions for Man and Van Hampstead
These Terms and Conditions set out the basis on which Man and Van Hampstead provides its moving, transport, and related assistance services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service, the booking process, payment expectations, cancellation rules, liability limits, and waste handling requirements. In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man and Van Hampstead, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf.
The service is intended for domestic and commercial transport tasks, including loading, carrying, and delivery of items, subject to the scope agreed at the time of booking. The exact service may vary depending on the size of the vehicle, the number of operatives provided, access conditions, and any special handling requirements. Unless expressly agreed in writing, we do not provide specialist removal services such as dismantling electrical systems, plumbing work, or the transport of prohibited or hazardous materials.
By proceeding with a booking, you confirm that you are at least 18 years old, legally capable of entering into a contract, and authorised to arrange the service on behalf of the owner of the goods if applicable. You also confirm that all information supplied to us is accurate and complete. 
If any details change after booking, you must inform us as soon as reasonably possible so that we can assess whether the change affects the service, the price, or the scheduled time.
Booking Process
Bookings for Man and Van Hampstead services may be made by submitting the details requested at the time of enquiry or booking. These details typically include the collection and delivery locations, access conditions, the nature and approximate volume of the items, the preferred date and time, and any additional service requirements. The booking is not confirmed until we have accepted the request and, where applicable, received any deposit or prepayment required. We reserve the right to decline any booking where the requested service is outside our capacity, involves unreasonable risk, or would breach legal or operational requirements.
When a booking is accepted, we will normally provide confirmation of the agreed service, estimated duration, and any applicable charges. The customer is responsible for checking the confirmation carefully and notifying us promptly of any errors. 
A booking may be priced as an hourly rate, a fixed quote, or another agreed structure depending on the nature of the job. Unless stated otherwise, estimates are based on the information provided by you and may be revised if the actual work differs materially from the details originally supplied.
Service Conditions
We will use reasonable skill and care in delivering the service, but all timing is approximate unless expressly guaranteed in writing. Delays may arise due to traffic, weather, access restrictions, parking limitations, customer-related delay, or circumstances beyond our control. While we aim to arrive within the agreed time window, we are not liable for losses caused by unavoidable delay unless such delay results from our negligence. Customers should ensure that access routes, parking arrangements, and item readiness are suitable for the planned service.
Where our team is expected to assist with loading and unloading, you must ensure that items are safely packed, appropriately labelled where necessary, and suitable for transport. Fragile, valuable, or unusually heavy items should be identified in advance. We may refuse to move any item that we reasonably consider unsafe, prohibited, poorly packed, or likely to cause damage or injury. If such an item is not moved, this will not automatically entitle the customer to a refund unless we agree otherwise in writing.
Any change requested after the booking has been accepted, including additional stops, extra waiting time, access changes, or a larger volume of goods than originally declared, may result in additional charges. We will aim to notify you of revised charges where reasonably possible before the work continues. If you choose not to proceed following a revised charge estimate, you remain responsible for any work already completed and any reasonable costs incurred up to that point.
Payments
Unless otherwise agreed, payment is due on completion of the service. In some cases, we may require a deposit, advance payment, or card pre-authorisation to secure the booking. All prices are quoted in pounds sterling and, unless stated, are exclusive of VAT where VAT applies. Any quotation or estimate is valid only for the period stated or, where no period is stated, for a reasonable time based on current pricing and availability.
You are responsible for paying all agreed charges, including waiting time, congestion, parking, tolls, permits, and other third-party costs where these have been incurred in connection with your booking and were either disclosed in advance or reasonably necessary for completion of the job. If payment is not made when due, we reserve the right to charge interest at the statutory rate and recover reasonable debt collection or enforcement costs to the extent permitted by law. We may also suspend future services until outstanding sums are settled.
Where payment is taken by card, bank transfer, or another cashless method, you must ensure sufficient funds are available and that any authorisation is valid. If a payment is reversed, declined, or disputed without proper grounds, we may seek recovery of the amount due together with any related fees. 
Any promotional pricing or discount is subject to the conditions stated at the time of offer and may be withdrawn or amended where permitted by law.
Cancellations and Amendments
You may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is provided, whether the vehicle or team has already been allocated, and whether preparatory work has begun. Where a booking is cancelled at short notice, we may charge a reasonable fee to cover lost time, administrative costs, and any committed expenses. The exact charge may vary according to the booking type and the stage at which cancellation occurs.
If we need to cancel or reschedule due to operational issues, safety concerns, vehicle breakdown, severe weather, or other unavoidable circumstances, we will seek to offer an alternative time or date. If no suitable alternative is available, any prepayment made for the cancelled portion of the service will ordinarily be refunded, unless the cancellation arose from your breach of these terms or from information you supplied that was inaccurate or incomplete. We will not be responsible for indirect losses resulting from a lawful cancellation or rescheduling.
Amendments requested by you are subject to our agreement and availability. We may refuse a change where it would materially alter the scope of the work, increase risk, or make the original booking impracticable. Changes may also affect the final price. For clarity, a change in date, time, item quantity, or access conditions may require a revised quotation. 
Where we agree to amend a booking, the amended terms will replace the original booking details to the extent necessary.
Liability
We will take reasonable care while handling your property, but liability is limited to the extent permitted by law. We are not responsible for damage caused by defective packing, inherent weakness in an item, pre-existing faults, ordinary wear and tear, or instructions given by you that we reasonably follow. You should ensure that all goods are adequately insured, especially where they are high in value, fragile, or difficult to replace.
We are not liable for loss or damage arising from inaccurate information, failure to disclose special handling requirements, unattended property, or circumstances outside our reasonable control. This includes, without limitation, damage caused by road traffic incidents where we are not at fault, adverse weather, acts of third parties, site restrictions, or delays caused by authorities or other service providers. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Where we are found liable for loss or damage, our total liability in connection with any booking shall be limited, to the fullest extent permitted by law, to the amount paid or payable for the affected service, unless a higher amount is expressly agreed in writing. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. You agree to notify us of any claim as soon as reasonably practicable and, in any event, within a reasonable period after the event giving rise to the claim.
Waste Regulations and Disposal
Where the service includes removal of unwanted items, waste, or rubbish, you agree that all such materials will be correctly described and presented in accordance with UK waste regulations. We may only collect and transport waste where we are legally permitted to do so and where the nature of the waste has been disclosed in advance. We do not knowingly transport hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, or other controlled materials unless expressly agreed and lawfully authorised to do so.
Under UK waste law, the duty of care applies to anyone involved in the transfer of waste. You must provide accurate information about the waste, ensure it is separated where required, and not include prohibited items within mixed loads unless authorised. If we are required to handle, sort, or dispose of waste that was not correctly declared, you may be liable for additional charges and any costs, penalties, or losses arising from the incorrect description or illegal presentation of that waste. We may refuse any load that appears unsafe, unlawful, or unsuitable for transport.
Where waste is collected for disposal or recycling, it may be taken to licensed facilities or transferred to an authorised third party in accordance with applicable law. We reserve the right to request documentation, make reasonable checks, and decline a collection where compliance cannot be confirmed. You remain responsible for ensuring that the waste you ask us to remove is lawfully suitable for collection and does not breach environmental or transport rules.
Customer Responsibilities
You must ensure that the goods to be moved are ready for collection at the agreed time and that all necessary access, permissions, and parking arrangements have been made. If keys, entry codes, permits, or building instructions are required, you must provide them in good time. Failure to do so may lead to waiting charges, additional costs, or cancellation of the job. Where parking restrictions apply, you are responsible for securing any permits unless we have expressly agreed to do this on your behalf.
You should remove or secure loose items, disconnect appliances if appropriate, and make the premises safe for the team to work in. We may decline to handle items that are excessively heavy, unstable, contaminated, or unsafe to move. If you request that we proceed despite a warning, you do so at your own risk and may be asked to sign a disclaimer where appropriate and legally permissible. Any instruction given by you should be lawful and reasonable.
You agree to indemnify us against claims, losses, damages, fines, and expenses arising from your breach of these terms, your negligence, or your failure to disclose relevant information. This includes issues caused by dangerous goods, inaccurate inventories, unauthorised instructions, or unlawful waste disposal requests. This indemnity does not apply to the extent that a loss is caused by our own negligence or other liability that cannot be excluded by law.
Events Beyond Our Control
We are not in breach of these terms if we are prevented from or delayed in performing our obligations by an event beyond our reasonable control. Such events may include severe weather, accidents, road closures, labour disputes, fuel shortages, acts of government, emergency services intervention, power failures, or failures of third-party systems. If such an event occurs, we will seek to minimise disruption and resume performance as soon as reasonably practicable.
If an event beyond our control continues for an extended period, either party may have the right to cancel the affected booking on reasonable notice. In such cases, any refund or charge adjustment will depend on the work already carried out and any unavoidable costs incurred. We will act reasonably in assessing the outcome and will use commercially reasonable efforts to avoid unnecessary inconvenience.
These terms are intended to operate fairly and transparently. If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. A failure by us to enforce any right or remedy under these terms does not amount to a waiver of that right or remedy.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any consumer rights apply to your booking, nothing in these terms is intended to reduce or remove those rights.
By booking Man and Van Hampstead, you acknowledge that you have read, understood, and agreed to these terms. You also acknowledge that these terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will apply unless a change is required by law or agreed with you in writing. For the avoidance of doubt, the service is supplied subject to these terms and to any additional written agreement that expressly overrides them.