Man And Van Hampstead Terms And Conditions

These Terms and Conditions set out the basis on which Man and Van Hampstead provides removal and related services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions and that you are authorised to enter into this agreement.

These Terms apply to all services provided by Man and Van Hampstead, including but not limited to local removals, loading and unloading, transport of goods, and related services in and around the Hampstead area and wider regions.

Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means the person, firm, company or organisation requesting the services from Man and Van Hampstead.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by Man and Van Hampstead.

Goods means all items of property which are the subject of the services, including any packing materials supplied by the Client.

Vehicle means any van or other transport arranged or provided by Man and Van Hampstead to carry out the services.

Contract means the agreement between the Client and Man and Van Hampstead incorporating these Terms and Conditions.

Booking Process

Bookings may be made by the Client via enquiry, quotation and confirmation as communicated by Man and Van Hampstead. The Contract is formed when the Client confirms acceptance of a quoted price and service specification and Man and Van Hampstead confirms the booking.

The Client is responsible for providing accurate information when requesting a quotation and making a booking, including but not limited to collection and delivery addresses, access details, property layout, number and nature of items, special handling requirements, and any restrictions such as parking or loading limitations.

Any quotation is based on the information provided by the Client. If on arrival the actual work differs materially from the information provided at the time of quotation, Man and Van Hampstead reserves the right to revise the quotation, apply additional charges, or decline to carry out all or part of the services.

Bookings are subject to availability of vehicles, personnel, and appropriate resources. Man and Van Hampstead reserves the right to refuse or cancel a booking where it reasonably considers the job to be unsafe, unlawful, impractical, or outside the scope of services normally offered.

Service Scope And Access

Unless expressly agreed in writing, services are limited to the loading, transport and unloading of Goods within reasonable walking distance of the parked vehicle, using normal access routes and manual handling.

The Client must ensure that suitable parking is available at both collection and delivery locations, in accordance with any applicable parking regulations. Any parking charges, penalties or fines incurred as a result of insufficient or unsuitable parking instructions may be charged to the Client.

The Client must ensure that there is safe and reasonable access to all properties, including clear stairways, hallways, lifts where available, and entrances free from obstruction. Man and Van Hampstead is not obliged to move Goods through unusually narrow, steep, dangerous or poorly maintained access routes if this may cause damage to the Goods, property, or pose a risk to health and safety.

Where access is more difficult than reasonably anticipated, or where additional resources such as extra staff, equipment or time are required, Man and Van Hampstead may apply additional charges, which will be explained to the Client as soon as reasonably possible.

Client Responsibilities

The Client is responsible for adequate packing, labelling and protection of Goods, unless a separate packing service has been expressly agreed. Breakable or fragile items must be appropriately wrapped and marked as fragile.

The Client must ensure that all Goods are ready for loading at the agreed start time and that any disconnection of appliances, dismantling of furniture, or other preparatory tasks have been completed, unless otherwise agreed as part of the services.

The Client must not ask personnel of Man and Van Hampstead to carry out tasks that are unsafe, involve working at height without adequate safety measures, require specialised professional skills such as electrical or plumbing work, or are otherwise outside the agreed scope of the services.

The Client or an authorised representative should be present at both collection and delivery addresses to provide instructions, confirm items, and sign any job sheets or acknowledgements. If no representative is present, Man and Van Hampstead will use reasonable judgment in the performance of the services, and the Client agrees to accept such judgment as binding.

Payments And Charges

Charges for services may be based on hourly rates, fixed prices, distance, volume, or a combination thereof, as specified at the time of quotation and booking. All prices are exclusive of any applicable taxes or surcharges unless expressly stated otherwise.

Man and Van Hampstead reserves the right to require a deposit or full prepayment to secure a booking. Any such requirement will be communicated at the time of booking. Where a deposit is taken, it will be deducted from the final invoice, subject to any additional charges incurred.

Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the move. Man and Van Hampstead accepts the payment methods notified to the Client in advance. Payment must be made in full without set-off or deduction.

Should payment not be made when due, Man and Van Hampstead reserves the right to charge interest on any overdue sum at a reasonable commercial rate and to withhold delivery of Goods until payment is received in full. Any legal or administrative costs incurred in recovering overdue payments may be added to the amount owed.

Cancellations And Amendments

The Client may cancel or amend a booking by giving clear notice to Man and Van Hampstead. Any cancellation or amendment is only effective when acknowledged by Man and Van Hampstead.

If the Client cancels a booking with sufficient notice, any deposit already paid may be refunded or applied to a rebooked date at the discretion of Man and Van Hampstead, subject to any reasonable administrative costs.

Where a booking is cancelled by the Client on short notice, Man and Van Hampstead reserves the right to charge a cancellation fee to cover lost time, administrative expenses and any costs already incurred. The level of the cancellation fee will be notified to the Client at the time of booking and may depend on how close to the scheduled service time the cancellation occurs.

If the Client wishes to change the date, time, or scope of the services, Man and Van Hampstead will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

Man and Van Hampstead may cancel or postpone a booking due to reasons beyond its reasonable control, including but not limited to adverse weather, vehicle breakdown, accidents, road closures, staff illness, safety concerns, or legal restrictions. In such cases, Man and Van Hampstead will seek to offer an alternative date or time, but shall not be liable for any indirect or consequential loss arising from the cancellation or postponement.

Excluded And Prohibited Items

Unless expressly agreed in writing, Man and Van Hampstead does not carry animals, live plants, perishable items requiring temperature control, hazardous materials, illegal substances, firearms, ammunition, explosives, or any item whose transport may be restricted or prohibited by law.

The Client must declare any items of unusual value or sensitivity, including but not limited to jewellery, cash, precious metals, antiques, artworks, important documents, or high value electronic equipment. Man and Van Hampstead may decline to carry such items or may agree to carry them on different terms, which may include additional charges or specific packing requirements.

If prohibited items or undeclared high value items are included in the Goods without prior written agreement, Man and Van Hampstead shall have no liability for any loss, damage, delay, or legal consequences arising from their transport, and the Client shall indemnify Man and Van Hampstead for any costs, claims, fines or penalties incurred as a result.

Waste Regulations And Disposal

Man and Van Hampstead is not a waste carrier or rubbish removal operator unless expressly stated for a specific service. Any removal of waste, unwanted items or materials must comply with applicable waste regulations and may only be undertaken by prior agreement.

The Client must not request personnel to dispose of items illegally, for example by fly tipping or leaving items in unauthorised locations. Man and Van Hampstead will refuse any request that would breach waste management laws or local regulations.

Where Man and Van Hampstead agrees to remove items for disposal or recycling, additional charges may apply based on the nature, quantity and weight of the items, and any fees charged at recycling centres or authorised disposal facilities. The Client is responsible for confirming which items are to be disposed of, and once removed these items cannot usually be retrieved.

The Client remains responsible for any waste left on site that has not been expressly agreed to be taken away by Man and Van Hampstead. Any penalties or costs arising from improper disposal of items that were not handled by Man and Van Hampstead shall remain the responsibility of the Client.

Liability For Loss Or Damage

Man and Van Hampstead will exercise reasonable care and skill in providing the services. However, liability for loss or damage to Goods, property or premises is subject to the limitations set out in this section.

Man and Van Hampstead will not be liable for any loss or damage arising from faults in the Goods themselves, defective or inadequate packing carried out by the Client, normal wear and tear, atmospheric or climatic conditions, or inherent vice of the items.

Man and Van Hampstead shall not be liable for damage to Goods or property where such damage arises due to difficult access, the Client's request to move items in a manner or along a route that is likely to cause damage, or the movement of items that by their nature or condition are not suitable to be moved.

Any damage or loss that the Client wishes to claim must be reported to Man and Van Hampstead as soon as reasonably possible and in any event within a reasonable period after completion of the services. The Client should provide details, photographs and any supporting evidence to assist in assessing the claim.

To the maximum extent permitted by law, Man and Van Hampstead's total liability for any claim or series of claims arising out of a single event shall not exceed a reasonable limit related to the value of the specific Goods or services provided, as notified by Man and Van Hampstead or reasonably assessed in relation to the charges paid.

Man and Van Hampstead shall not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, revenue, anticipated savings, business, goodwill, data, or any other economic loss arising out of or in connection with the services or these Terms and Conditions.

Delays And Events Beyond Control

While every effort will be made to adhere to agreed schedules, all arrival, collection and delivery times are estimates. Man and Van Hampstead is not liable for delay caused by events beyond its reasonable control, including but not limited to traffic, accidents, adverse weather, road closures, mechanical failure, or actions of third parties.

If a delay is likely, Man and Van Hampstead will use reasonable efforts to inform the Client and provide updated timing where possible. In circumstances where delay substantially affects the performance of the services, Man and Van Hampstead and the Client may agree reasonable adjustments, such as extended working hours or rescheduling, which may give rise to additional charges.

Insurance And Risk

Risk in the Goods remains with the Client at all times, subject to any specific insurance arrangements made by the Client separately. Man and Van Hampstead recommends that the Client maintains suitable insurance cover for Goods in transit and during removal, including cover for accidental damage.

Any insurance arranged by Man and Van Hampstead, if applicable, will be subject to separate terms, conditions, exclusions and limits, which will be notified to the Client where relevant. It is the Client's responsibility to review and ensure that any insurance cover is adequate for their needs.

Complaints And Dispute Resolution

If the Client has any concerns or complaints about the services, they should raise them with Man and Van Hampstead as soon as possible so that any issues can be addressed promptly. Man and Van Hampstead will investigate complaints in good faith and seek to reach a fair resolution.

If a dispute cannot be resolved informally, either party may seek to pursue their rights through appropriate legal channels. Nothing in these Terms and Conditions limits any statutory rights that may apply to the Client.

Data Protection And Privacy

Man and Van Hampstead will process personal information provided by the Client only for the purposes of handling enquiries, providing quotations, managing bookings, delivering the services, processing payments, and complying with legal obligations.

Personal data will be stored securely and retained only for as long as necessary for these purposes, subject to any legal or regulatory requirements. Man and Van Hampstead will not sell personal data to third parties.

Governing Law And Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Hampstead.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by Man and Van Hampstead in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

The Contract is between the Client and Man and Van Hampstead. No other person shall have any rights to enforce any of its terms. The Client may not transfer or assign their rights or obligations under the Contract without the prior written consent of Man and Van Hampstead.

Man and Van Hampstead reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract. Clients are encouraged to review the Terms and Conditions periodically for any updates.

By requesting and confirming a booking with Man and Van Hampstead, the Client acknowledges that they have read these Terms and Conditions, understand them, and agree to be bound by them.



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Budget-friendly Prices on Man and Van Hampstead Services

No matter how hard you look, you won’t find services like ours at such reasonable rates in the industry. Our gold standard man and van services are in high demand for a reason, so if you’re moving into the local NW3 area, book with us and get our first class team to take care of your move. Don’t hesitate to call our team of representatives because when you book with us, you’ll be amazed at how much money you could save. Free quotes are available now, so get in touch with our man and van Hampstead team today!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hampstead Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 10 Belsize Ln
Postal code: NW3 5AB
City: London
Country: United Kingdom

Latitude: 51.5522770 Longitude: -0.1691570
E-mail:
[email protected]

Web:
Description: Our Hampstead, NW3 man and van removal company delivers great results every single time. Give us a ring now to talk to us and hire our useful services.
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